Shipping, Returns & Order Help

Processing & shipping

Our apparel is made to order. Standard orders ship within 3–5 business days, unless a different timeframe is shown on the product page. Business days exclude weekends and holidays.

Shipping time is additional to processing time. Choosing faster shipping does not shorten the time needed to prepare your order. Shipping charges appear at checkout, and we’ll email tracking information when your order ships.

Custom orders may take longer. We’ll confirm the expected timeline before you purchase.

If we cannot ship within the promised timeframe, we’ll contact you with an update and give you the choice to accept the revised timeline or cancel the unshipped order for a full refund.

Returns & exchanges

Items featuring our standard Rebel Berry designs are eligible for return, including items made to order.

Contact us within 14 days of delivery to request a return. Items must be unworn, unwashed, and free of stains, odors, or damage, with any original tags attached. Trying an item on to check the fit is fine.

Once approved, please send your return within 14 days using the instructions we provide. Customers pay return shipping for fit or change-of-mind returns. Original shipping charges are not refundable for those returns. We do not charge a restocking fee.

For a different size or style, contact us so we can help arrange a return and replacement order, subject to availability.

Please check the product’s size chart before ordering, especially for fitted styles.

Custom & personalized orders

Items made with your requested names, artwork, wording, or other personalized details cannot be returned or exchanged for a change of mind or an incorrectly selected size.

Please review all sizes, spelling, and any design proof carefully before approving your custom order. If we make an error or your item arrives faulty, we’ll make it right.

Cancellations & order changes

Contact us as soon as possible if you need to cancel or change an order.

We can cancel an order for a full refund before we begin making it. Once work begins, we cannot normally cancel or change it. Standard items may still qualify for return after delivery.

This does not affect your cancellation options if we cannot meet the promised shipping timeframe.

Damaged, faulty, or incorrect items

If something arrives damaged, has a defect, or is different from what you ordered, contact us promptly with your order number and clear photos.

We’ll arrange an appropriate replacement or refund and cover any necessary return shipping. Custom items are included in this protection.

Delivery problems

Please double-check your shipping address before purchasing. If you notice an error, contact us immediately; address changes may not be possible after shipment.

If your package appears lost or shows delivered but cannot be found, contact us. We’ll help investigate with the carrier and work with you on a resolution.

Refunds & contact

Approved return refunds will be issued to your original payment method within 5 business days after we receive and inspect the return. Your bank may take additional time to display the credit.

For order help or a return request, email rebelberryshop@gmail.com with your order number. Please contact us before mailing a return.